At Nazee Jewels, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below to understand our return process and eligibility requirements.

Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

• The item is unused, unworn, and in its original condition.
• All original packaging, tags, and accessories are included.
• The item shows no signs of damage caused by misuse or normal wear.
• Proof of purchase or your order number is provided.

Returns that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

For hygiene, safety, or other applicable reasons, the following items are generally not eligible for return unless they arrive damaged or defective:

• Personalized or custom-made jewellery
• Gift cards
• Final sale or clearance items (if clearly marked)
• Items that have been worn, altered, or damaged after delivery

How to Request a Return

To start a return, please contact our customer support team before sending your item back.

Please include:

• Your full name
• Order number
• Reason for the return
• Photos (if the item is damaged, defective, or incorrect)

Contact Details

Email: sales@nazeejewels.com

Phone: +44 7478 143946

Our team will provide you with the next steps and return instructions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Where possible, include clear photographs of:

• The item received
• The packaging
• Any visible damage

We will review your request and work with you to resolve the issue as quickly as possible.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, your refund will be issued to your original payment method.

Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

Exchange Policy

If you wish to exchange an item for a different size, style, or product, please contact our customer support team. Exchanges are subject to product availability and eligibility.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, Nazee Jewels will review the circumstances and advise you regarding the return process.

For returns requested for personal reasons (such as a change of mind), customers may be responsible for return shipping costs unless otherwise stated.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible.

If your order has not yet been processed or dispatched, we will do our best to accommodate your request.

Once an order has been shipped, it may no longer be possible to cancel it, and the standard return process will apply.

Late or Missing Refunds

If you have not received your refund after confirmation that it has been processed:

• Check your bank account or payment method again.
• Contact your card provider or bank, as processing times may vary.
• If you still require assistance, please contact our customer support team.

Contact Us

If you have any questions regarding returns or refunds, we're happy to assist you.

Nazee Jewels

Email: sales@nazeejewels.com

Phone: +44 7478 143946

Business Address

Nature's Gift Limited T/A Nazee Jewels

Unit 12 Eurospace Business Park

Bordesley Green Road

Birmingham B9 4TR

United Kingdom

Policy Updates

Nazee Jewels reserves the right to update or modify this Return & Refund Policy at any time. Any changes will take effect immediately upon being published on this page.

We encourage customers to review this policy periodically.